What Our Community is Saying
Texas Water Heaters is here for you!
"My one concern was about the venting. Without seeing my house it was decided to horizontally vent the system. I made decisions about when to install a new roof based on that information. As it turned out, the system was vertically vented and there was some concern about the flashing with the new roof. I offered to take photos to show where the install would happen, but the offer was declined in favor of google earth. I don't think this was an appropriate approach and would have prefered someone to look at my site first, or at least taken my photos when offered. I also didn't appreciate the offer to bid on fixing things if the roofers messed up the flashing when the whole course of problems began with your company and the insistence on not seeing the house first."
C . F from Austin, TX on December 27th, 2010
C . F from Austin, TX on December 27th, 2010
( / 5)
"Thanks for the quick turnaround...works great!"
M . S from Austin, TX on December 13th, 2010
M . S from Austin, TX on December 13th, 2010
( / 5)
"The crew was close to an hour late and finished much later then anticipated. The new journeyman was at odds with the lead project manager/Journeyman. The water lines were not installed in copper as stated. The Lines: drain and connecting short lines between 5 gal retainer tank, heater, expansion tank could appear to be more professionally installed. Expansion relief valve line is awkwardly installed, 5 Gal tank tray not plumbed for overflow. Roof vent looks good, heater unit looks good. Recirculating unit good but not fantastic. Still takes longer to run hot then anticipated."
M . F from Austin, TX on December 15th, 2010
M . F from Austin, TX on December 15th, 2010
( / 5)
"I was very impressed with installation crew. They knew what they were doing and installed the unit in a very professional way, answering all question for my wife and me. They also told us what to expect from the city inspectors, and what they would look for."
K . M from Austin, TX on December 23rd, 2010
K . M from Austin, TX on December 23rd, 2010
( / 5)
"The installation went well, but I was surprized to learn about the potential (but thankfully not necessary) regulation mandated "accessories" (overflow tank, potential gas leak fixes) which could have added hundreds of $$ to the quote. I think this should have been explained to me once I scheduled the installation appointment. If you're going to state
"no additional charges" in the quote, you need to live up to that."
D . C from Austin, Tx on December 30th, 2010
D . C from Austin, Tx on December 30th, 2010
( / 5)
"We had a good experience."
K . L from Austin, TX on January 10th, 2011
K . L from Austin, TX on January 10th, 2011
( / 5)
"I'm happy with the equipment and feel the installation went well, but the installers broke my ceiling drywall and did not even tape it to keep insulation from falling out of my ceiling in the water heater closet. Also they didn't clean any of the leaked water or crud out of the closet when the old leaking unit was removed. I'm sure someone in my household would have cleaned it if they needed help with it.
Otherwise, the unit is working properly and I'm happy with it."
E . E from Austin, TX on February 3rd, 2011
E . E from Austin, TX on February 3rd, 2011
( / 5)
"you guys did a great job. I now have endless hot water and I am a happy customer. My only recommendation would be to have a cordless mini vacuum and vaccuum any mess that gets created as a result of the new water heater install."
K . D from Austin, TX on February 3rd, 2011
K . D from Austin, TX on February 3rd, 2011
( / 5)
"Great installation crew"
M . R from Austin, TX on February 12th, 2011
M . R from Austin, TX on February 12th, 2011
( / 5)
"Positive. The install guys were friendly, professional and took the time to explain to me issues/options as they encountered them. I felt like they went above and beyond to make sure I was happy with the outcome. The only thing I wasn't prepared for was the noise our tankless water heater would make when we're running hot water. It's kinda loud and vibrates a lot."
H . A from Austin, TX on March 22nd, 2011
H . A from Austin, TX on March 22nd, 2011
( / 5)