What Our Community is Saying
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"I just gave a review about price gouging, but before I could finish and click on One Star for the review, it automatically posted and showed 5 stars! So, I tried to correct it but could not. This note is to clarify that my two duplicate reviews about price gouging should be only One Star. Please disregard the 5 star review which they would never deserve.
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J . F from Austin, TX on February 24th, 2021
J . F from Austin, TX on February 24th, 2021
( / 5)
"Beware of price gouging and fraud from this company. I contacted them to check on damage to my frozen pipes connecting to the Rianni Water Heater after the Feb 2021 storm in Austin. Beck said my appointment was confirmed Feb 23 and I returned their estimate as "approved". The estimate was based just on what I had described over the phone and photos that I sent. They gave the estimate without actually going to inspect the damage.
The morning of the appointment, the owner K.R. Slayer, called and said he would not send a work crew to my house until the estimate of 7,437.93 was paid in advance. I told him that I had never received an invoice, only the estimate for approval which I had returned. I asked how he could expect full payment in advance before he even went to my house to inspect the damage. He became angry and sounded threatening, saying no work would be done until it was paid in full in advance! I was not interested in using a plumber with bullying behavior, and who expected to be paid before inspecting the damage. That is nonsense. Who would be ignorant enough to pay a plumbing contractor in full before they even inspected the damage on site or did the work?
I contacted another plumbing contractor in Austin who is well known and highly rated, and they agreed to do the repairs. Their charge was less than a third of the ridiculously high estimate that K. R. Slayer had quoted without even seeing the damage.
I reported this price gouging to Rianni Corp office as well as the Texas Attorney General's Office. ATWH appears to be dishonest and unprofessional and they are taking advantage of people who have suffered damages from a natural disaster. I would never use ATWH.
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J . F from Austin, TX on February 24th, 2021
J . F from Austin, TX on February 24th, 2021
( / 5)
"I was not told that I would not be getting a Rheem water heater. Instead a received a Bradford which the technician could not tell me anything about. I did not receive any warranty information with the water heater, the technician burned (literally - set it on fire) the limited "instructions" that came with the water heater. The invoice does not have a breakdown, so I am unaware of exactly how MUCH the water heater costs or how MUCH the installation costs. I feel I have been been charged excessively! Additionally, the Tech left an absolute mess in the area he was working in. I feel like I have no choice but to report this to the BBB!"
S . from Manor, TX on December 12th, 2018
S . from Manor, TX on December 12th, 2018
( / 5)