Customer Reviews


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Texas Heaters

starstarstarstarhalf star 4.6 / 5 | 617 Total Reviews

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"Kyle and co. did a great job flushing my tankless Rinnai! Good communication, quick work, and a thorough explanation/summary."
K . from Austin, TX on February 13th, 2019
starstarstarstarstar(5 / 5)
"I was not told that I would not be getting a Rheem water heater. Instead a received a Bradford which the technician could not tell me anything about. I did not receive any warranty information with the water heater, the technician burned (literally - set it on fire) the limited "instructions" that came with the water heater. The invoice does not have a breakdown, so I am unaware of exactly how MUCH the water heater costs or how MUCH the installation costs. I feel I have been been charged excessively! Additionally, the Tech left an absolute mess in the area he was working in. I feel like I have no choice but to report this to the BBB!"
S . from Manor, TX on December 12th, 2018
star(1 / 5)
"I would highly recommend Texas Water Heaters! Response and communication from Michelle as office staff was prompt and thorough. Explanation of services and payment expectations was concise and fair. Scheduling was a breeze and the team (Justin & Scott) followed up 2 days prior to say they would meet that appointment. They were prompt, neat and expertise in their quality installation. They were both polite and professional throughout the service. Final instructions as to what product I purchased and how to manage it for the next "10" years was in layman's terms and I appreciated it. Thank you all!"
C . from Austin, TX on December 4th, 2018
starstarstarstarstar(5 / 5)
"TWH replaced our water heater in a timely fashion but did not replace the drain pan as promised and dumped the rust and residue from our old water heater in our parking lot and left it there for us to clean up. Not very professional. "
b . b from Leander, TX on November 29th, 2018
starstarstar(3 / 5)
"Great job! Thanks so much for the installation! The workers were knowledgeable and did a thorough job. And they kept everything clean and organized. "
A . from Austin, TX on November 26th, 2018
starstarstarstarstar(5 / 5)
"Great service. Friendly and knowledgeable technician. Highly recommend. "
A . from Austin, TX on November 8th, 2018
starstarstarstarstar(5 / 5)
S . from Austin, TX on November 2nd, 2018
starstarstarstarstar(5 / 5)
"Outstanding job! I was very impressed with your technician (I wish his name was printed on the invoice since I failed to remember it). Very thorough with everything. This is the second time we've had you service our Rinnai and will use you again in the future when the need arises. Thanks!"
B . from Austin, TX on October 24th, 2018
starstarstarstarstar(5 / 5)
"Your guys were in and out in an hour and a half with no damage and were clean and tidy. Your were also $200 cheaper. Thanks"
L . from Austin, TX on October 5th, 2018
starstarstarstarstar(5 / 5)
"The only thing missing, and I don't know of it's available, is that the mfg.'s paperwork such as manual wty. certificate wasn't given to us. Other than that, your guys were in and out in an hour and a half with no damage and were clean and tidy. Thanks"
L . from Austin, TX on October 5th, 2018
starstarstarstarstar(5 / 5)