Customer Reviews

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Texas Heaters

starstarstarstarhalf star 4.6 / 5 | 567 Total Reviews

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L . M from Austin, TX on October 21st, 2010
starstarstarstar(4 / 5)
"Whole experience was good. One point is that the gas line outside was turned up and run along the wall at eye-level when it could have been done lower and turned up at the entry point. Not very eye-pleasing."
T . R from Pflugerville, TX on October 27th, 2010
starstarstarstar(4 / 5)
J . I from Hutto, TX on November 9th, 2010
starstarstarstar(4 / 5)
"I thought both KR and the installation crew were great to deal with and were very informative and up front at every stage of the process. The install looks top notch. I will definitely recommend your company to others in the future."
M . D from Austin, TX on November 30th, 2010
starstarstarstar(4 / 5)
"My one concern was about the venting. Without seeing my house it was decided to horizontally vent the system. I made decisions about when to install a new roof based on that information. As it turned out, the system was vertically vented and there was some concern about the flashing with the new roof. I offered to take photos to show where the install would happen, but the offer was declined in favor of google earth. I don't think this was an appropriate approach and would have prefered someone to look at my site first, or at least taken my photos when offered. I also didn't appreciate the offer to bid on fixing things if the roofers messed up the flashing when the whole course of problems began with your company and the insistence on not seeing the house first."
C . F from Austin, TX on December 27th, 2010
starstarstarstar(4 / 5)
"Thanks for the quick great!"
M . S from Austin, TX on December 13th, 2010
starstarstarstar(4 / 5)
"The crew was close to an hour late and finished much later then anticipated. The new journeyman was at odds with the lead project manager/Journeyman. The water lines were not installed in copper as stated. The Lines: drain and connecting short lines between 5 gal retainer tank, heater, expansion tank could appear to be more professionally installed. Expansion relief valve line is awkwardly installed, 5 Gal tank tray not plumbed for overflow. Roof vent looks good, heater unit looks good. Recirculating unit good but not fantastic. Still takes longer to run hot then anticipated."
M . F from Austin, TX on December 15th, 2010
starstarstarstar(4 / 5)
G . T from Austin, TX on December 16th, 2010
starstarstarstar(4 / 5)
"I was very impressed with installation crew. They knew what they were doing and installed the unit in a very professional way, answering all question for my wife and me. They also told us what to expect from the city inspectors, and what they would look for."
K . M from Austin, TX on December 23rd, 2010
starstarstarstar(4 / 5)
"The installation went well, but I was surprized to learn about the potential (but thankfully not necessary) regulation mandated "accessories" (overflow tank, potential gas leak fixes) which could have added hundreds of $$ to the quote. I think this should have been explained to me once I scheduled the installation appointment. If you're going to state "no additional charges" in the quote, you need to live up to that."
D . C from Austin, Tx on December 30th, 2010
starstarstarstar(4 / 5)