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Texas Heaters

starstarstarstarhalf star 4.6 / 5 | 563 Total Reviews

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"Justin was very professional, courteous, knowledgeable and prompt. However he left a good deal of water and drywall dust to be cleaned up by us."
R . from Austin, TX on January 12th, 2017
starstarstar(3 / 5)
"Overall, the water heater produces great hot water. The people who installed the heater were very nice and polite. However, sometimes the water heater does quirky stuff, like no hot water or no water at all. I would like to read the owner's manual, but I was never given a hard copy of the owner's manual and have called Texas heaters several times requesting that a hard copy of the manual be sent. On two occasions, there were unpleasant verbal arguments over the phone, but was still not able to get my copy of the owner's manual. The company did provide me with the completed forms I needed to get the rebate from the utility company, but I instigated this process, I do not know if it would have happened without my insistence."
C . M from , on September 6th, 2014
starstarstar(3 / 5)
"Overall, the water heater produces great hot water. The people who installed the heater were very nice and polite. However, sometimes the water heater does quirky stuff, like no hot water or no water at all. I would like to read the owner's manual, but I was never given a hard copy of the owner's manual and have called Texas heaters several times requesting that a hard copy of the manual be sent. On two occasions, there were unpleasant verbal arguments over the phone, but was still not able to get my copy of the owner's manual. The company did provide me with the completed forms I needed to get the rebate from the utility company, but I instigated this process, I do not know if it would have happened without my insistence."
C . M from , on September 6th, 2014
starstarstar(3 / 5)
"Overall, the water heater produces great hot water. The people who installed the heater were very nice and polite. However, sometimes the water heater does quirky stuff, like no hot water or no water at all. I would like to read the owner's manual, but I was never given a hard copy of the owner's manual and have called Texas heaters several times requesting that a hard copy of the manual be sent. On two occasions, there were unpleasant verbal arguments over the phone, but was still not able to get my copy of the owner's manual. The company did provide me with the completed forms I needed to get the rebate from the utility company, but I instigated this process, I do not know if it would have happened without my insistence."
C . M from , on September 6th, 2014
starstarstar(3 / 5)
"They had a few struggles, but got the job done. It seems they were short on qualified folks to do the installation, so it took longer than I wanted to get the job scheduled.The installer was really focused on his work (no time for talking to me). He didn't clean up after he finished, but maybe he's not expected to.Overall, fine, but could be better."
M . K from Austin, TX on July 1st, 2014
starstarstar(3 / 5)
M . H from Austin, TX on July 6th, 2009
starstarstar(3 / 5)
"I would have said B throughout except that we had to have one o fyour folks come back and spend few hours here repairing the circulating pump - - it was not working PERIOD. Don't the installers check functionality prior to leaving a new installation? That was the only detractor but that was bad. Nick Borho."
N . B from Austin, TX on July 25th, 2009
starstarstar(3 / 5)
"shouldn't have to have repairman come back to re-do circulating system install - - don't they check installs before leaving"
N . B from Austin, TX on July 25th, 2009
starstarstar(3 / 5)
C . S from Austin, TX on July 30th, 2009
starstarstar(3 / 5)
"Good - except for arriving at 6:30 a.m. for installation - we were not given a time and did not expect a phone call at that hour."
S . L from Austin, TX on August 15th, 2009
starstarstar(3 / 5)